Digital Communication Terms & Services
- Consent: By scheduling service with us, you agree to receive SMS and email correspondence from A Action Appliance Repair. Your consent allows us to use these communication methods for service updates, appointment reminders, and other essential notifications.
- Message Frequency: The frequency of SMS messages may vary depending on your service requirements. We will strive to limit messages to those that are necessary and relevant to your interactions with us.
- Data Rates: Standard messaging and data rates may apply when receiving SMS messages from us. Please check with your mobile service provider for details on any associated costs.
- Opting Out: If you wish to stop receiving SMS messages from A Action Appliance Repair, you can simply reply with “STOP” to any message, and we will promptly remove your number from our SMS list. You can also contact our customer support team to opt out.
- Consent: By scheduling service with us, you also agree to receive email correspondence from A Action Appliance Repair. Your consent enables us to send you important service-related information and updates via email.
- Frequency: We will strive to keep email communication relevant and necessary for your service needs. You may receive appointment confirmations, service reports, and other important updates via email.
- Privacy: We are committed to protecting your privacy and will never share your contact information with third parties for marketing purposes. Your information will only be used for communication related to your interactions with A Action Appliance Repair.
- Security: We take the security of your personal information seriously and employ industry-standard security measures to protect your data.
- Contact Information: If you need to update your contact information or have any questions regarding our communication policy, please contact our customer support team.
- Policy Updates: A Action Appliance Repair may update this communication policy from time to time. Any changes will be communicated to you via email or SMS, and the updated policy will be available on our website.
Privacy Policy
Effective: August 13, 2024
About Us
“We”, “us” or “our” means A Action Appliance Repair LLC, with its principal place of business located at 379 E Center St Manchester CT US 06040-4445.
About This Privacy Policy
Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at weloveourcustomers@actionpro.com.
What Personal Information We Collect and How We Collect It?
We collect personal information that you provide directly to us:
Contact information. If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.
Payment information. To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.
Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.
How We Use Your Personal Information?
We use the personal information we collect for the following reasons:
To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.
To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
To provide you with information about the Services that you request from us or which we feel may interest you.
To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.
To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.
To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.
To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.
How We Share Your Marketing Choices
When you sign up for a promotion like a sweepstakes, or subscribe to our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.
We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.
You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: weloveourcustomers@actionpro.com.
Retention of Your Data and Deletion
Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.
When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).
The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.
Changes to This Privacy Policy
From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. Please come back and check this page from time to time for the latest information on our privacy practices.
Contact Us
If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:
A Action Appliance Repair LLC
379 E Center St Manchester CT US 06040-4445
weloveourcustomers@actionpro.com