Appliance Repair Technician

Service technicians diagnose and repair all kitchen and laundry appliances including refrigerators, washers, dryers, dishwashers, stoves, ovens, freezers, and garbage disposals while providing superior service in customers’ homes.

Employment Category: Regular, Full-time
Experience Required: Minimum of 2 Years with an Appliance Repair Company Service
Territory: Connecticut and Massachusetts
Requisition Type: Non-Exempt

Education/Certification

  • Experience/Education High School diploma or general education degree (GED) preferred
  • Must be at least 18 years of age
  • Certification and/or licenses as required (holding an EPA environmental certification.)
  • Must possess and maintain a valid state driver’s license and be willing to submit to random drug testing.
  • Must be able to pass the pre-employment drug screen, criminal background check, and driver’s license check per company policy.
  • Experience and aptitude with computers and databases.

Essential Duties and Responsibilities

The In-Home Service Technician must:

  • Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
  • Work variable and flexible hours, including required overtime.
  • Handle stressful situations and work in a fast-paced environment.
  • Maintain regular and consistent attendance.
  • Adhere to all company policies and procedures.
  • Work as a dedicated team member to ensure fast, flexible, and expert service to every customer.
  • Demonstrate a sense of urgency to meet customer time commitments.
  • Successfully complete all Technician training elements within required timeframes.
  • Meet key performance metrics and/or productivity goals as defined by the business.
  • Provide knowledgeable and courteous repair service.
  • Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer.
  • Receive truck stock at home if the company vehicle is retained at the technician’s place of residence or other designated location.
  • Maintain truck stock inventory within the prescribed company guidelines and standards.
  • Follow the truck maintenance schedule and keep a clean, organized truck.
  • Drive to the customer’s home and repair the appliance/equipment on-site.

Skills and Qualifications

  • Must have knowledge of basic electrical principles, practical mechanics, and physics.
  • Accurately diagnose and repair appliances/equipment in the customer’s home.
  • Ability to select and use basic tools or instruments to assemble, adjust, calibrate, repair, or test various products.
  • Ability to perform all services within manufacturer specifications and the In-Home Technician Operating Manual.
  • Ability to give the customer an accurate estimate of the cost of repair, if applicable.
  • Ability to provide knowledgeable, courteous, and professional customer service.

Communication

  • Ability to communicate diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner.
  • Ability to read, understand, and apply written text of a technical nature in order to answer questions, solve problems, and complete job tasks.
  • Ability to communicate effectively with Action Appliance associates, vendors, third party customers, and other outside sources (i.e., routing, Service Desk, etc.)
  • Ability to communicate effectively the benefits of the Value Added Services to the customers.
  • Ability to communicate effectively with diverse groups, tailoring communication for audience/situation.
  • Must have the ability to use a laptop computer for service call processes, routing functions, and parts/inquiries/ordering.
  • Ability to read, write, and speak English.