Pricing Policies & Procedures
This page is designed to give our customers additional transparency and visibility. While other companies try to keep their pricing policies a mystery, we believe in empowering our customers through fostering trust. Below, you’ll find an explanation for every service charge, every fee, and every exception to the rule. Not to mention some goodies we’ve thrown in for free!
What is your service call fee?
The service call includes any and all trips to your location, any and all return visits if necessary, and the time it takes to diagnose the problem. Our policy also includes transparent and flat-rate pricing, only after a thorough diagnosis has been performed, and before you ever pay a penny.
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What is the job rate?
The job rate is separate from the service call, and includes all parts and labor. To help calculate a fair job rate we use the MASPG, the “Blue Book” of the appliance repair industry. We consider many factors when pricing a repair. They include salaries, cost of parts, insurance, taxes, telephones, etc. All parts and installation is included in our estimate.
What is your charge for additional appliances?
If we’re already at your house, we might as well make it worth your time. Within the same service call, we’ll diagnose your original appliance and up to 2 additional appliances FREE of charge.
Are future service calls discounted?
As our way of saying thanks, with your paid repair or service call, you’ll get 50% OFF any future service calls, for up to 30 days.
What if my appliance breaks again?
It rarely happens, but if the problem doesn’t present itself during our first visit, have no fear! We will return at no additional charge to recheck it for up to 90 days. Give us a call and we’ll reschedule your appointment.