Pricing Policy & Procedures

Pricing Policies & Procedures

This page is designed to give our customers additional transparency and visibility. While other companies try to keep their pricing policies a mystery, we believe in empowering our customers through fostering trust. Below, you’ll find an explanation for every service charge, every fee, and every exception to the rule. Not to mention some goodies we’ve thrown in for free!

What is your service call fee?

The service call includes any and all trips to your location, any and all return visits if necessary, and the time it takes to diagnose the problem. Our policy also includes transparent and flat-rate pricing, only after a thorough diagnosis has been performed, and before you ever pay a penny.

Get Your Service Call FREE with This Coupon.

What is the job rate?

The job rate is separate from the service call, and includes all parts and labor. To help calculate a fair job rate we use the MASPG, the “Blue Book” of the appliance repair industry. We consider many factors when pricing a repair. They include salaries, cost of parts, insurance, taxes, telephones, etc. All parts and installation is included in our estimate.

What is your charge for additional appliances?

If we’re already at your house, we might as well make it worth your time. Within the same service call, we’ll diagnose your original appliance and up to 2 additional appliances FREE of charge.

Are future service calls discounted?

As our way of saying thanks, with your paid repair or service call, you’ll get 50% OFF any future service calls, for up to 30 days.

What if my appliance breaks again?

It rarely happens, but if the problem doesn’t present itself during our first visit, have no fear! We will return at no additional charge to recheck it for up to 90 days. Give us a call and we’ll reschedule your appointment.

100% Money-Back Guarantee

We partner with our customers on every repair. You can’t lose!

If we fix an appliance and it breaks down again during our ninety day warranty period, we’ll return for free and determine the cause of the problem. If the breakdown has anything to do with the original repair, we’ll fix it for free!

If the machine has another problem, we’ll treat the repair as if we had diagnosed both problems at the same time and price it accordingly. You pay the same amount had we made the complete diagnosis on the first trip to your house.

If the machine is not worth spending any additional money on, we’ll give you back the original repair cost, less the regular service charge.

Still have questions? We’re happy to help!

For questions about our Money Back Guarantee or to schedule a service appointment, contact us today.

Additional FAQs

What forms of payment do you accept?

We gladly accept cash, check, MasterCard, Visa, Discover, and American Express. All services are performed on a C.O.D. basis.

What if the price exceeds the given quote?

In the rare event a technician gives a quote that cannot be fulfilled, we’ll do our best to keep your costs as affordable as possible. Should the cost exceed a reasonable amount, you’ll have the option to refund your deposit.

This can happen for several reasons including; the original part is no longer available, the part or labor price unknowingly changes, or the repair requires additional updated assemblies.

How long does it take to order parts?

Although we keep our vans fully-stocked with one of the largest parts inventories in the industry, with unique appliance models, it is sometimes necessary to order special parts. If your appliance does require a special order, your parts will be ordered the same day, while shipping usually takes between 2 and 14 working days.

Your job quote includes standard shipping; however, should you request a rush order, we can arrange it at an additional cost. Due to manufactures policies, once we have ordered a part, we cannot stop or cancel it. We require a 75% deposit. (See shipping policy.)

Do you require a warranty deposit?

Especially with warranty claims, manufacturer policies require that we cannot stop or cancel an order once it’s been placed. As such, we require a deposit equal to 50% of the repair cost.

What is your refund policy?

If your repair cannot be completed due to unforeseen changes in parts availability or a changed diagnosis, you are eligible for a full refund of your deposit, minus your service call.

Please allow up to 10 working days for your refund to process.

Do you offer discounts and coupons?

In addition to our online monthly specials, Seniors, Active Military, Police and Firefighters get a 10% discount toward all repairs. Discounts and coupons are valid during normal working hours and must be presented during time of diagnosis.

Coupons cannot be combined with other offers and do not apply toward service call charges. The higher value coupon applies.

Do you install parts not provided by your company?

In the event you ask us to install a part that is not supplied by Action Appliance Repair, we cannot, under any circumstance, warranty or guarantee the repair. This includes additional parts or house trips needed to complete the repair.

How do you determine your normal rates?

The rate we deliver clients depends on a handful of different factors. Our current rates reflect the various costs involved in each repair and the marginal profits which often do not exceed 10% over the cost of doing business. We maintain high standards and ensure that our company continues to be fair and competitive in the marketplace. As a further example of how we operate, our companywide profit stood at just 5% last year.

Our goal has always been to provide superior customer care and service at a reasonable price. To give our customers the very best in appliance repair we offer military, senior, civil servant, and a variety of other monthly discounts and coupons.

Contact us today to learn more about these programs and reductions. Along with these discounts we will also match any similar local discounts from our competitors. If you require 24/7 Emergency Service, you will be billed at a higher rate. Please call our office for more details.

Do you sell appliances?

Our goal is to repair your appliance, but if you decide not to repair, we offer warehouse direct appliances. We are dedicated to following through until you are back up and running. Appliance purchases cannot be returned without the manufacture’s approval. All sales final.

Can you ship parts to my home?

Initial payment includes shipping, handling, look-ups, operating costs, warranties, and parts. No refunds are possible with special order parts. You must call 7 days after the parts arrival and shipping confirmation. Should you open the box or the part is installed by anyone other than Action, the warranty is void and the repair is considered completed and paid in full.

If the job is canceled after the parts have shipped, there is a $50 shipping and handling fee plus the manufacturer’s restocking fee. Customer is responsible for returning any canceled part to our office within 7 days. Manufacturer will not accept returns after 30 days of the original order.

What do I do after a part is ordered?

We will ship parts directly to your home.
Usually takes 2-14 business days for the parts to arrive.
Verify the number of parts ordered.
Contact us when the parts arrive to schedule a return trip.

5 Year Limited Warranty (Prorated)

With one of the best warranties in the industry, we share your pain when a part fails prematurely. We use only factory original parts as a rule, so when a part fails, it is backed by the manufacturer policies for recalls. Rest assured that you will not pay full price for a part that you purchased from us within 5 years.

Action Appliance warrants any parts installed on your appliances from the original date of service unless otherwise stated. The original receipt must be retained for proof of warranty. Non-payment of service voids any warranties. Action Appliance will service your appliance on-site, within our normal service area only. At our option, we will repair your appliance with like and/or similar parts. If the appliance is serviced by anyone other than Action Appliance, this warranty is void.

WHAT IS COVERED

90 DAYS

For the first 90 days, Action Appliance will provide a free on-site service call for your appliance even if the repairs are unrelated to the original service.

FIRST YEAR

For the first year from the original date of service, Action Appliance will provide, free of charge, replacement parts only, that fail due to defects.

You must pay for the service call and labor charges after the first 90 days.

SECOND YEAR

For the second year from the original date of service, Action Appliance will provide a 50% discount off the retail cost of parts that fail due to defects.

You must pay for the service call and labor charges as well as the balance of the parts cost.

THIRD – FIFTH YEARS

For the third through fifth years from the original date of service, Action Appliance will provide a 25% discount off the retail cost of parts that fail due to defects.

You must pay for the service call and labor charges as well as the balance of the parts cost.

WHAT IS NOT COVERED

Improper installation and maintenance by the customer.
Pre-existing conditions not discovered during the original inspection.
Replacement of house fuses, resetting circuit breakers or turning on water valves.
Failure of the product if it is used for other than its intended purpose, abuse or used commercially.
Parts that become no longer available from the manufacturer.
Normal wear, corrosion, or cosmetic damage and/or other damage that does not affect functionality.
Electric or Electronic parts damaged do to short circuits or power surges.
Sealed system refrigeration repairs that involve leaks or blockages when the origin of problem cannot be determined.
Cosmetic items, filters, light bulbs, batteries, perishable items, re-manufactures parts.
Customer education such as setting controls and explaining normal operations.
Any part that failed more than twice under our warranty will be considered a chronic problem and will not be covered under this warranty.

Accurate as of 06-14-2013. Warranty may be modified without notice. Contact office for details or see the back of your invoice. Written copy provided with every repair on the back of the invoice.