This page is designed to give our customers additional transparency and visibility. While other companies try to keep their pricing policies a mystery, we believe in empowering our customers through fostering trust. Below, you’ll find an explanation for every service charge, every fee, and every exception to the rule. Not to mention some goodies we’ve thrown in for free.
Service Call: The service call includes any and all trips to your location, any and all return visits if necessary, and the time it takes to diagnose the problem. Our policy also includes transparent and flat-rate pricing, only after a thorough diagnosis has been performed, and before you ever pay a penny. (Get Your Service Call FREE with This Coupon.)
Job Rate: The job rate is separate from the service call, and includes all parts and labor. To help calculate a fair job rate we use the MASPG, the “Blue Book” of the appliance repair industry. We consider many factors when pricing a repair. They include salaries, cost of parts, insurance, taxes, telephones, etc. All parts and installation is included in our estimate.
3 For The Price of One: If we’re already at your house, we might as well make it worth your time. Within the same service call, we’ll diagnose your original appliance and up to 2 additional appliances FREE of charge.
50% Off For 30 Days: As our way of saying thanks, with your paid repair or service call, you’ll get 50% OFF any future service calls, for up to 30 days.
Free Reschedule For Up To 90 Days: It rarely happens, but if the problem doesn’t present itself during our first visit, have no fear! We will return at no additional charge to recheck it for up to 90 days. Give us a call and we’ll reschedule your appointment.
Accepted Forms of Payment: We gladly accept cash, check, MasterCard, Visa, Discover, and American Express. All services are performed on a C.O.D. basis.
Invalid Quote: In the rare event a technician gives a quote that cannot be fulfilled, we’ll do our best to keep your costs as affordable as possible. Should the cost exceed a reasonable amount, you’ll have the option to refund your deposit. (This can happen for several reasons including; the original part is no longer available, the part or labor price unknowingly changes, or the repair requires additional updated assemblies.)
When Ordering Parts: Although we keep our vans fully stocked with one of the largest parts inventories in the industry, with unique appliance models, it is sometimes necessary to order special parts. If your appliance does require a special order, your parts will be ordered the same day, while shipping usually takes between 2 and 14 working days. Your job quote includes standard shipping; however, should you request a rush order, we can arrange it at an additional cost. Due to manufactures policies, once we have ordered a part, we cannot stop or cancel it. We require a 75% deposit. (See shipping policy).
Required Warranty Deposits: Especially with warranty claims, manufacturer policies require, we cannot stop or cancel an order once it’s been placed. As such, we require a deposit equal to 50% of the repair cost.
Refund Policy: If your repair cannot be completed due to unforeseen changes in parts availability or a changed diagnosis, you are eligible for a full refund of your deposit, minus your service call. (Please allow up to 10 working days for your refund to process.)
Discounts and Coupons: In addition to our online monthly specials, Seniors, Active Military, Police and Firefighters get a 10% discount toward all repairs. Discounts and coupons are valid during normal working hours and must be presented during time of diagnosis. Coupons cannot be combined with other offers and do not apply toward service call charges. The higher value coupon applies.
When Warranty Is Void: In the event you ask us to install a part that is not supplied by Action Appliance Repair; we cannot, under any circumstance, warranty or guarantee the repair. This includes additional parts or house trips needed to complete the repair.
Our Normal Rates: The rate we deliver clients depends on a handful of different factors. Our current rates reflect the various costs involved in each repair and the marginal profits which often do not exceed 10% over the cost of doing business. We maintain high standards and ensure that our company continues to be fair and competitive in the marketplace. As a further example of how we operate, our companywide profit stood at just 5% last year. Our goal has always been to provide superior customer care and service at a reasonable price. To give our customers the very best in appliance repair we offer military, senior, civil servant, and a variety of other monthly discounts and coupons. Contact us today to learn more about these programs and reductions. Along with these discounts we will also match any similar local discounts from our competitors. If you require 24/7 Emergency Service, you will be billed at a higher rate. Please call our office for more details.
Sales: Our goal is to repair your appliance, but if you decide not to repair, we offer warehouse direct appliances. We are dedicated to following through until you are back up and running. Appliance purchases cannot be returned without the manufacture’s approval. All sales final.
Home Shipping: Initial payment includes shipping, handling, look-ups, operating costs, warranties, and parts. No refunds are possible with special order parts. You must call 7 days after the parts arrival and shipping confirmation. Should you open the box or the part is installed by anyone other than Action, the warranty is void and the repair is considered completed and paid in full. If the job is canceled after the parts have shipped, there is a $50 shipping and handling fee plus the manufacturer’s restocking fee. Customer is responsible for returning any canceled part to our office within 7 days. Manufacturer will not accept returns after 30 days of the original order.
Instructions for part orders:
- We will ship parts directly to your home.
- Usually takes 2-14 business days for the parts to arrive.
- Verify the number of parts ordered.
- Contact us when the parts arrive to schedule a return trip.