This repair company is one of the best in the area. The repair personnel, and the office team members are all professional and polite. The company offers 100% satisfaction, and they stand behind it. They will go above and beyond to make the customer happy. It is very rear, that a company will listen and make a problem right. I would recommend, this company, 100%.
From the minute they answer their phones you know you are dealing with a professional, organized and educated company. They make an appointment that fits your schedule and they keep you informed as to where you are on the technicians schedule. During COVID they are practicing strict safety measures. I have been fortunate to have Tom as my service technician, and he is awesome!!! This is a 5 star company and more.
While service was prompt and service man (Ed) was prompt knowledgeable and thorough , I have no idea how much of my bill was service charges and how much was the part. Invoice should be more detailed
Fast, efficient, competent and friendly. A little pricey, but worth it.
We had a number of small but bothersome issues with our icemaker, refrigerator evaporation pan, the stove top burners. All of which were corrected quickly and well. We are very satisfied.
Very pleased. Courteous service with respect for health and safety. Solved the problem with refrigerator completely!
Great job. Arrived on time. Repaired correctly the first time. I’ll definitely use you again.
Super service.. Tried repair myself with no success. Repairman arrived, diagnosed problem immediately and executed repair. Learned to let pros do the job. Will call them again if needed.
Excellent Service even with Covid 19 happening!
No itemized list when billing. Weekdayr service, charged $300.00
PERFECT!! (How?) Tom (Pro with Returns). Dishwasher Latch (STUCK) Repaired, Then to Replace. After Installed New Latch, Test Drive only utensils – Leak on Kitchen Floor. Drain Over Full Line, Clogged with Soap Granules (Cascade & Afresh), Cleaned the mess. Latch fully Movable. Another Utensils to run and checked each 5 minutes. PERFECT Conclusion. Runs as Brand New. Latch, Leak Forgotten. Mission Accomplished.
Excellent service. Josh, the service tech. did a great job and was respectful about wearing a mask during these times. Strongly recommend.
Came promptly. Needed to order parts. When part needed was discontinued, found replacement part. Service was prompt, courteous, and reasonably priced.
Came quickly, made the diagnosis and repair quickly and I was back in business. Also had all of the protective gear for the virus which was great to see.
Friendly, kind, efficient, knowledgeable and followed all coronavirus protocol. Washing machine never worked better for something that’s about 40 years old.
Above and beyond. My dishwasher had been plaguing me for months with an issue that seemed to be unresolvable. I first called a different service company who continued to replace parts without fixing the problem. I was so disappointed with this other company I decided to try A Action instead and I’m so glad I did. From start to finish A Action was faster, more polite, and more responsive. Vinny saved the day by systematically and tirelessly troubleshooting the malfunction until he was able to pinpoint and resolve the problem. Vinny was the most professional, knowledgeable and helpful technician I have ever encountered. Thank you for such a stellar job. I will return to A Action for all my future appliance repairs.
The repair was diagnosed and attended to quickly, as the part needed was on the truck. The technician (Tom) was pleasant and competent and the repair was done right away. When, the company was advised that the freezer had not cooled down as expected, the technician returned the next morning and corrected the problem. As repairs go, it was rather painless! Thank you!
The service was fantastic and quick. We called for service for our Viking range and Vinny came that day. He is extremely knowledgeable and patient. I was so happy to start baking again. Also, the company has great protocols in place to keep Vinny safe and to keep us safe.
The experience with the AACTION Technician was excellent that March 3th Friday afternoon with the loaded refrigerator not working. The Tech was on time for the scheduled appointment and was able to quickly determine the issue and the plan to fix. Unfortunately the replacement fan for the refrigerator was not on his truck and would have to be ordered and another appointment would would be scheduled. The Tech understanding our situation went off and tracked down another Tech that had the required Fan. To say we were Happy was an understatement when he showed up at our door and the refrigerator was repaired and cooling within a short time. Definite “A + ” in Customer Service.
Our Samsung Dryer was not heating or drying. We called Action and their Service Professional Max came, diagnosed the problem right away and fortunately had the part available on his truck. Dryer works perfectly. Very professional, very fast service.
Great fast same day service,very pleasant staff.was told they don’t charge service fee if repair is done But I was charged.the repair man looked at appliance then told me it would be Service fee plus repair.Overall great service
I’ve worked with many appliance repair companies in past years, some good, some not good. Action was FANTASTIC, the mechanic the sent was super smart and the repair price was more than reasonable! They will be my first call next time.
I highly recommend them!!
Overall, I was extremely happy with AAction Appliance Repair, from the moment I made the appointment to job completion. Customer service was especially helpful, making my appointment to suit my schedule, then keeping me informed where my service tech was during my 8:00 AM – 12:00 PM time frame. Via email, I knew exactly where he was, and when he would arrive, so no wasted morning. He even called to let me know he would arrive in 30 minutes. This communication was very helpful.
My tech, Vin, was possibly the best service technician I have ever had in 40 years of owning appliances. He was extremely courteous, fully explained the problem, (refrigerator), made a temporary fix, while waiting for a part, then came back to finish the job. He really took ownership of the problem until it was fixed to my satisfaction. He was also very helpful in offering advice about how to avoid future issues, not only with the refrigerator, but with our gas cook top as well!. He was great!
I highly recommend AAction Appliance Repair, and if you’re in Southeastern CT, ask for Vin!
Service was prompt and expeditious. No issues after service was performed – I’m quite pleased.
Working with Doug, Brian, and Tom proved to be beneficial. They were very responsive and professional. I recommend doing business with them.
Had great service, thought I would need a new washing machine.
You are very expensive. You do not stock parts for Kitchen Aid and do not have a same day access to them. A relatively simple repair to the drawer rails of my dishwasher took two weeks.
Fast overnight service, delivery team was prompt and friendly..Forget those big box stores, Action had the same price and service far exceeds these other stores.
I was very happy with the service. They came the same day I called, within the time slot they mentioned and it was fixed in a very short time. They had the part on the truck so there was no down time.
💯‼️ On time, courteous, efficient, fast and did amazing job!!! Will always use to maintain/keep my aging high end, hard to fix, appliances!!
Does this warranty stay with product and not present owner? If so, I will copy warranty for new owners. Please inform.
Larry came to service our stove and we couldn’t be more pleased. He was on time, helpful and SO knowledgeable. He was full of great ideas and tips and just did everything right. We have a challenge to find some discontinued parts but I know working with him all will go well. This is my second time using Action and I just wouldn’t go anywhere else. Thank you Larry!
Professional, thorough, and honest.
A great job by their technical staff. We have used them before and always satisfied.
I had an issue with Dacor oven that wasn’t heating. Brian B (note to Action Appliance – give that man a raise, he’s fantastic!) came out and diagnosed the problem within about a half hour. Needed the relay / board replaced. He quoted me the price, explained that the VIP discount would save me more than the cost of enrolling in the VIP program and signed me up, and ordered the part. I casually mentioned that my dryer had been making a knocking noise that I think was caused by bad rollers and that I’d ordered a kit, but hadn’t tackled the repair yet. Brian suggested I ask for a little extra time when he came back to complete the oven repair and he’d take a look at the dryer as well. The part for the oven arrived in a couple of days and I scheduled a day for him to come back. He fixed the oven within about an hour, then took a look at the dryer and took it apart and used the kit I’d ordered to replace the parts, charging me only for the labor. Bottom line was this was 2 appliances, fixed the day before Thanksgiving, in less than 2 hours. Very friendly service on the phone and in person and a great experience. You might shop around, and you might get a slightly lower price, but you won’t find a better service. Highly recommend!
Highly professional people who do great work
Great service friendly guy his name was Garret would recommend to anyone who needs repairs
I appreciate the skill, kindness, and creative work of your technician. He gets the five starts.
Thanks and I’ll refer your company to any my friends. When I’m ready for new Washer and Dryer I’ll give yo guys a call too.
I am very pleased with the work done, and the young man who came to repair my oven. I would highly recommend him again.
Tom was very courteous and professional. Highly recommend him for his genuine sincerity and work ethic…
Your man Brian did a good job and also gave some sage advice. Don’t lose him! He’s a complete professional.
Action Appliance did a great job repairing our microwave. They honored the scheduled time
and Max, the technician, knew what he was doing. Some of the replacement parts failed and Max returned with the new parts and fixed the problem without any hassle.
I contacted AAAR one day, and the very next day Joshua, the technician, was at my doorstep! He was very pleasant and kind, and knew what the problem was right away. He fixed it promptly and called it a day! 🙂 Customer service was great too!
Garret D. was our technician. He arrived promptly on schedule. He was able to diagnose our problem immediately and was able to fix it very quickly. He was very knowledgeable about his job and was very pleasant to deal with. His social skills are excellent. Garret is a credit to your company and I would recommend him most enthusiastically.
Excellent and prompt service
Totally happy with the repair to our dryer. Nice. Service person. Would recommend
Very pleased with this service. Tom was professional, courteous and friendly. He completed the job in a timely manner and had my stove up and running quickly. He explained some things I had no prior knowledge of and I really appreciated that. I would absolutely recommend this company and they will be the first I call if I have any other issues in the future.
I couldn’t have hoped for better service. Although the repair done to aged dishwasher proved to be nothing major at all, the service was wonderful. The technician, Vinny N., was professional, knowledgeable and understanding. He fully explained things to me and took the time to run the dishwasher cycle more then 5 times to make sure the problem had been taken care of. He gave me recommendations for future use of my dishwasher which have proven to be very valuable. I would definitely recommend Action Appliance to anyone needing repairs and a special thank you to the technician who is a total asset to the company.